The entire staff was professional. I was offered a bottle water while I wait. James the porter who vacuum my vehicle is very professional and courteous. Exceptional experience.
Morris helped us find the truck we wanted in spite of the current shortage in inventory. He was very professional, knowledgeable, with exceptional follow-through. The dealership was welcoming and accommodating.
Since 2005, I have been driving a Honda. In that period of time I have owned three vehicles. Each one, I purchased and maintained through the Honda dealership. I absolutely love my friends in the service department. They are all such a pleasure to work with each and every time I visit them!
It was by far the best and most personalized experience I have ever had with a car dealership I felt like a part of the family and I would definitely recommend them to anyone who is looking for a car. It was truly a wonderful experience.
Sam made the paper work easy and quick.love the 0 percent interest . I worked with Morris but his name was not under the sales options
Folks, if you don't ask for Kent Alexander personally as your salesman, you are doing yourself a disservice. Humor, patience, knowledge, and just the overall positive vibe Kent provides makes hunting down and negotiating a car so much more tolerable. I daresay, I enjoyed every second of it, and that was a first. When the time comes, we will be repeat customers. Thanks again for all that you did. -- Jay, Paula, and Megan!
Matthew Johnson was very friendly. He came to greet me and let me know how long it would be. It was nice to work with a fellow veteran!
Very friendly and professional service all around. I have got 4 vehicles from here and have all my maintenance done here as well. Awesome dealership.
I was overly impressed with the new service department, they helped me get through the process smoothly. Ali, Khalid, and Sam Rocked they were the best. Thank you Honda! I want to thank everyone there, really nice people nice environment.
Technician was the best we met. Great discussions ..Mike Bejarano. Technician was the best we met. Great discussions ..Mike Bejarano. Technician was the best we met. Great discussions ..Mike Bejarano.
Loved the new service center. why does this have to be 25 words or less before it can be submitted I dont have that many words to say
I like this dealership because close to home and their service department has treated us well. My buying experience was super and not too pushy. Sales staff gave us excellent responses to our questions and took time to show us how things worked. Appreciated the buying experience! Also, worked with Jon and was excellent with us.
Wonderful experience with the service department! Want to give credit to Steve Cole for handling my frustration with extreme professionalism and courteousness. Steve Cole is an excellent example of an exemplary employee and is an absolute asset to the Honda dealership. Also , Brian Bouchard could not be more pleasant to deal with! I appreciate both of their efforts to get my problem resolved and kudos to whoever worked on my car in the back, they finally fixed my problem and I could not be more pleased with my visit there.
My family and I could not have had a better experience with the purchase of the two vehicles recently. What a great team to work with! It is hard to find excellent service anymore. These guys have set a standard going forward!
We were in the market for a SUV and narrowed the search to a 21 Honda Passport EX-L and a 21 Kia Sorrento SX and were BLOWN AWAY at the lease deal that this dealership put together that no one could even come close to matching. We are prev customers this is our 2nd lease from them since our orig lease deal on a 20 Civic Sport on 8/17/2020. We work ONLY with Thomas Phelps in sales and Clay Fenwick in finance as these 2 are the dynamic duo and worked both deals for us to PERFECTION!!! We are in N Forida and the drive ...
Josh Stodel was amazing to work with. He set me totally at ease and took care of the car and my concerns for the repairs. They definitely provide a high level of trust at this dealership.
Had the pleasure of working with Fred Sellers at Honda of the Avenues. He took the time to hear me out on what I was seeking and worked diligently to find what would work best for me which ended up being a great 2017 Honda Accord Sport, it was everything I wanted. The whole team at this dealership is great and they made sure everything lined up for me in terms of getting me a good deal and making sure I was satisfied. Excited to work with them for a long time for any future vehicle needs.
The team is friendly, professional and efficient. The service area is clean and has plenty of space. They even took the time to clean up the car before returning it to me.
Everyone was friendly, efficient and professional. Morris Rashwan was the sales consultant that assisted me and my wife. He was friendly, patient and professional. He started with me early at 9 am and ended the sale around 1:30 pm. Before we ran out of time at the end Morris managed to walk me through the many different features of the Pilot. I thought the price of the vehicle was fair, that the dealership as a whole was clean, friendly and efficiently lain out. I also think having the car detailed and the tank filled with gas before my wife and I drove ...
I’m extremely happy with my 2021 Honda CRV. Great deal, great Salesman and Topnotch General Manager.. I will recommend to anyone.looking for a new vehicle.
The service area was clean, waiting area also clean & spacious & comfortable. The service advisor, Matt was very efficient & kept me informed of the progress & went over all recommendations thoroughly
I drove in from Tallahassee to see Bob on the recommendation from a family friend. He is the only service consultant I want to work with from here on out. Excellent in every way.
Bob Mandele is my service tech. Brought it in for an oil change and brakes. Everything done expertly as usual. Great guy and great job.
This was the BEST car buying experience I have ever had. Oscar was an amazing and patient salesman and very professional. I have already sent him a few referrals!! I love my new HONDA!
I was shopping for a new car and narrowed it down to a Honda and another car manufacturer. I used the Costco Auto Program and it was great. With the help of Grant Meier I was able to purchase my new car a CRV EXL the day I visited, Grant showed me a bunch of CRVs to choose from. He was patient and provided great customer service. David Shapiro also helped in finishing up the process with all the necessary documents. I was able to pick up my car the very next day after visiting the dealership. Thanks Honda OTA ...
I brought my Honda Pilot through for an oil change and a concern on my brakes recently replaced there. Rob Kinnie addressed all issues professionally.
The service was excellent and the staff are awesome we will recommend honda of the avenue to everyone we know thank you for being awesome
Service by Bobby was top notch. Was expensive. Part at Autozone is $145. Your dealership was $337. Labor was $227 for a hour rated job? Was told would be charged for the diagnosis but there is a $100+ dollar charge for what looks like a diagnostic charge.
Brought Pilot in for Warranty Extensions that I had received by mail. I called and Aaron worked me in to the schedule that day and originally thought it may take a couple of days to get it back, but to my surprise, I received a call letting me know it was ready the same day. The icing on the cake was receiving my car better than when I left it. Washed and vacuumed. Very impressed and satisfied
Kent and Rory did an outstanding job there attention to detail and professionalisms was world class! I will definitely be back to purchase my next vehicle and will recommend them to all my friends!
Mathew Johnson at the desk was fantastic? I was greeted with a positive attitude and he was able to assist me in a timely manner.
Had my wiper blades changed. It was quick and easy. Very good experience. Josh and another man changed my blades and did a good job.
Kent Alexander was wonderful to work with. He helped us find the perfect vehicles for our family. We couldn't ask for a better experience.
Khalid was a pleasure to work with! He was professional and made the buying experience fun. He coordinated the sale and delivery of my new car exactly like he promised.
Great service! Great value! Thank you Josh and your whole team for a great experience . Honda of the Avenue truly understands and delivers outstanding service!!!
The sales rep was exceptional. His product knowkedge was above and beyond. Everyone we interacted with was professional, courteous, respectful and friendly. We would gladly refer friends and family to this dealership.
Tim Peeler and his team (Khalid and Atik) were exceptional and a pleasure to deal with! We were treated very well, all our requests were met!
Everyone at the dealership was nice, respectful and friendly. The dealership was nice and very clean. My experience with this dealership was above what I expected it to be!
Thomas was great and assisted me immediately upon my arrival. He was knowledgeable and was extremely helpful when trying to understand my needs and what I was looking for. Process was fast and easy. Would recommend Thomas and Honda of the Avenues to anyone looking to purchase a Honda.
Was welcomed immediately upon arrival. Every aspect of service performed on my car was thoroughly explained by my representative, Matthew. Am so pleased with all the amenities this dealership offers. This will be my go to Honda dealership from now on.
Great customer service. I took my car in for a recall absolutely loved the friendliness of the staff at this Honda dealership. Five stars all the way
Fred is the most professional sales person that I have ever dealt with! Would proudly recommend to all! Extremely knowledgeable with all questions! Quick response time with everything!
Thank you soo much to my team of professionals at Lou Sobh Honda. I have purchased my last 2 vehicles at this dealership and plan on returning for all future new, and used car needs. I trust Tim Peeler, Krystal Knight, and Sam Fakhouri to work out a fair deal on the vehicle I’m buying, and or trading. I also have taken all my Honda’s there for service. Thanks again Tim and Krystal, and to everyone at the dealership who is always helpful and pleasant.
Honda of the Avenues continues to meet and exceed all of my expectations. Today I had a tune up on my car. rotated my tires as well as balanced and aligned them. I also had the fluids checked, the battery tested and my wiper blades replaced. They even washed my car and vacuumed the floorboards. All this in under 2 hours, without an appointment mind you. They always take good care of me and my family. I am so thankful for Lou Sohb's Honda of the Avenues. They always take good care or me.
Mike quickly checked me in as soon as I arrived. He was very friendly and clearly explained the services my van needed now and in the near future. Check out was quick and easy. Very happy with this service visit.
Josh is consistent in offering an excellent experience when I bring my Honda in for service. I really appreciate everyone and this location. Thank you for always being fast, efficient and friendly.🙏
The sales person was fantastic and definitely listened to what we needed. The finance person was knowledgeable with our request for a lease. We leased in Florida but wanted to license in Illinois. He worked it through and actually ended up saving us money.
Excellent experience! Thank you!! My sales person Morris was very friendly and understanding! Easy to work with and very attentive. Definitely recommend! Got exactly what I wanted!
I am very please with the service and professionalism demonstrated by all team members. The experience was great. Will definitely refer friends and family to this location.
Good experience. Never felt pressured. Was extremely happy to find a 2020 new vehicle with the options I was looking for. Price was reasonable and financing option was great.
The button on the gear shift on my 2017 CRV broke. I was only able to change gears by putting my thumb deeply into the shifter knob. I went directly to my dealership. Estimated time was 1 1/2 hours because obviously I didn’t have an appointment. And no idea of the cost or what would be involved. Less than an hour later my service guy came to me and said I was all set and no charge. Apparently it is a known issue. I was overjoyed 😄 Not only was my issue resolved, but they also checked all fluids, tire pressure, vacuumed the ...
The service personnel were really friendly, cordial, and professional. I was very satisfied. The price was competitive. The customer waiting area was clean and comfortable, and having internet access was a plus.
great experience, super easy in and out - the care was even ready before they said it was going to be - overall, I would go back again!!
This Dealership has went above and beyond to make sure I have the best customer experience. Sam is beyond amazing. I am forever grateful for the service I have received.
The car buying process was so easy at Honda at the Avenues. The car we purchased was in the delivery process, so the team worked closely with us to ensure we had a loaner car. We were kept informed throughout the process. We were impressed with the Honda Team!
Fast, efficient and friendly service. Very nice and comfortable waiting area. Nicely greeted as I entered the raking lot and told where to go for my service.
Great inventory. Oscar was very helpful and was very knowledgeable. He helped us sort out the the various models until we found the right car for our sun.
It was nothing less than I expect! Great job! Jerry did a great job in explaining what I needed for my next time to service!
Fred was a wonderful salesman. He helped coordinate my out of state purchase, transportation from the airport, and helped close the sale quickly. Definitely recommend!
Cyrus was very helpful and no pressure. He was knowledgeable and could answer all our questions. Mr. Shapiro in finance also very helpful. Showroom clean and front desk friendly.
The rep Mike, who took care of me was great and the service from the rest of the staff is awesome. Never disappointed with service.
The dealership is convenient and seems to offer the services I need. All the people I met were helpful. This online survey form they asked me to complete requires an minimum number of words. I would rather be succinct. They should make it much less work to complete.
Morris helped us look at vehicles and purchase one last summer. He was great to work with. So when we needed to purchase another vehicle just recently, we requested to meet with him again. And we weren't disappointed. He made it a good experience, and we walked away with a second car from this dealership. We also had very good, low-pressure interaction with everyone else that we talked with.
I was called within a couple of hours with promble with vehicle and given an estimate of cost. Honored Military Discount which help with cost of repair. Thanks
Well, I have never purchased a car via texts and phone calls after seeing it online, but I will always use my recent experience as a benchmark. Jon (Mazur) was very responsive, kept working with me until the hubs and I were satisfied, and closed the deal with a promise to have the 2020 CR-V delivered to our house (almost 3 hours away) that night. Fred (Sellers) arrived around 10:30 p.m., gave us a great tutorial of the car, answered our questions, and handled the paperwork efficiently. He drove back to JAX that night in my trade-in. Byron (Smith) handled all the ...
Oil change, quick in and out. No muss no fuss. And I need more words so here you go go go go go go go
Our salesperson, Derrek did an exceptional job, took his time looking out for what we wanted and spent a great deal of time with us
Kerry did an outstanding job with my service and would highly recommend him to anyone. Please keep up the great work! Thanks again for everything.
Josh is always awesome! Helpful, positive and listens to questions and finds the answers! He is the reason I prefer to keep coming to your service department!
Josh Stodel is my service rep. He is exceptional. He got me in and out In 2hrs for the recall system update, oil change service and tire rotation. It was supposed to take 3+ hours. I go to Honda of the Avenues because of Josh. I trust him.
Josh was an excellent tech. Not only did he understand my needs, but also advised me about the "Ladies Day Special" which I was glad to take advantage of. Explained fully all work performed and had a very positive and friendly attitude throughout.
All the staff was very professional and solely focused on my needs. No pressure. Sam Rodriguez was the lead sales professional who insured every key detail was covered. The car was detailed twice due to not meeting Sam's standards for cleanliness.
Outstanding dealership, honest, clean, appreciates your business. A+ service , the service advisor (Mike B. ) was excellent. I would highly recommend this dealership - Honda at the Avenues for service and sales
My service rep, Brian Bouchard, was knowledgeable and helpful during the entire service. He kept me updated on the status of my vehicle during the course of the repair.
Great service department. My vehicle was returned on the promised time and all maintenance was performed properly. The pride in the department shows in the way you are greeted and their desire to make sure you are happy when you leave
This is my second purchase from Honda at the Avenues. Both were from Sam Rodriguez. It was due to his professionalism, patients and understanding that made my experience great. Everyone I spoke with was professional and went out of their way to make sure that all questions were answered. I have only used the service department one time but what an improvement from prior service departments. I was met quickly and courteously and the car was returned at the time promised. I really appreciate the express service feature. I will continue to return for service and purchase.
One of the best experiences with buying a vehicle we have had, will definitely be a returning customer!!! Excellent customer service and no high pressure!!! Highly recommend!!
We are a return buyer, approximately 5 years apart. Both experiences were the absolute best! All questions were answered, we felt that we were VIPs.
Great experience, Anton and Bryon recognized my situation and my needs. I will continue to come for service and purchase another Honda in due time. Overall best car purchase experience I have had.
Everyone I spoke with was friendly, professional, and helpful (sadly I can't remember everyone's names). Service was performed very fast and updates provided. My Pilot is now working beautifully again. As a very busy father and business professional, I especially appreciate that the staff took the time to wash and vacuum my vehicle. All in all, it was an excellent experience. I will definitely come back the next time I need service.
Josh was able to help us in a timely manner. He was kind, helpful, and respectful. He makes me happy to return to Honda of the Avenues to get my oil changes completed.
Josh is great! He always listens to our concerns and is great communicating with us about our service. We enjoy working with Josh. Thank you!
My experience in purchasing my new Honda CRV was great. My salesman,Khalid Hadad, was very helpful, knowledgable and didn't pressure me. I appreciate that and would go back to him on the next purchase.
Josh Stodel is my service manager and is always so helpful, goes out of his way to make sure all of my concerns about the car are addressed and is very kind. I highly recommend him and Honda of the Avenues.
Spoke with Service New Oil Change Service Very Professional, Had Questions and Sam Rodriguez Not only Helped me and I am Completely Satisfied...Thank You..
Ozzie and Richard are exceptional! This is the fourth Honda we have purchased from Honda of the Avenues and the buying experience could not have been better. Thank you for the "No hasstle" purchase of the new Accord.
Cyrus did an en exceptional job understanding our automotive needs and exceeding what we wanted. he is very knowlegeable - exceptional follow up after the sale was complete.
Our experience while buying our new Honda Pilot was great! Charles Marion was super helpful and knowledgeable while showing us the car and Clayton Fenwick was fantastic to work with on finalizing the sale and financing. We will come back for service and to buy another car one day!
Sam Rodriguez is the best salesman got such a great deal bought 2 brand new honda accord sports from Sam, great experience was never pressured and he made us feel like family. Thanks for all you do Sam your the best and look forward to purchasing more hondas from you.
The service was exceptional!! Everyone answered my questions, was quick to greet me, and my car was well take care of. No problems at all!!
Josh is the best!!! He explains things the issues so you can understand them and takes great care to get your service completed in a timely manner. He represents your company with the best customer service I have seen in a while. I am a manager and we work very hard to have great customer service so this is something I notice. Thank you for having him.
Fred knocked it out of the park as always! This was our 2nd purchase from him directly, and 3rd from this dealership. Great communication, reasonable pricing, got our "to do" list done in a reasonable amount of time as well. Thanks again Fred for another seamlesss and painless car purchase!
My second new Honda from Honda at the Avenues. Oscar was there for both and is the best! Love my new Ridgeline, so glad I got white. Thanks Oscar
My experience purchasing a vehicle here was amazing. Everyone was great. Can’t say enough good things about Sam Rodriguez. Knows the cars like they are his children. Very patient with folks like me that have techno issues!!! A very stressless process. Would highly recommend to anyone.
Professional service with friendly delivery. The waiting room was properly set up for comfort and safely distanced seating. Work was performed on time. Professional team from start to finish.
Always professional and efficient. While car is being serviced, they kept me updated. And I love that my car is clean when returned. Thank you!
It was a quick and easy process to get my brand new 2020 Honda Accord! My sales rep, Khalid, did an outstanding job in handling my experience. With its strong professionalism and honest prices, I can definitely recommend this dealership over others.
This is my 4th Honda purchase at Honda of the Avenues! My Sales Rep, Ozzie, did an outstanding job from start to finish. The overall professionalism, from the Sales, Finance and Service Teams, keeps me coming back time and time again.
I was in and out in less than an hour. My car was returned with a new battery and cleaned inside and out! My experience was very good and I’ll be sure to come back.
Fast service performed professionally, Six updates performed in a timely manner. Requiring 25 Word minimum written comment on service is a complete waste of my time and takes away from the overall experience. This requirement needs to be changed or don't send me any more surveys.
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